Refund policy

Last updated: September 16, 2026

At NEXT4OUR, we want you to be happy with your purchase. Our products are made to order, which means each item is produced specifically for you.

Please read our Return and Refund Policy carefully before placing your order.

1. Returns and Exchanges

Because our products are made to order, we generally do not accept returns or exchanges for:

  • Changing your mind after placing an order.

  • Ordering the wrong size or color.

  • Selecting the wrong product.

  • No longer wanting the item after it has been produced or shipped.

Please check the product description, size chart, color options, and shipping details carefully before completing your purchase.

However, nothing in this policy limits your mandatory consumer rights under applicable law.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us.

We will review your request and, where appropriate, arrange a replacement or refund at no additional cost to you.

Examples of eligible issues include:

  • A product arriving damaged or defective.

  • A printing error or incorrect design.

  • Receiving the wrong product.

  • A manufacturing defect.

Please contact us within 30 days of receiving your order.

To help us resolve the issue quickly, please include:

  • Your order number.

  • A clear description of the problem.

  • Clear photographs showing the affected product and the issue.

You do not need to return a defective or incorrect item unless we specifically instruct you to do so.

3. How to Request a Refund or Replacement

To report a problem with your order:

  1. Email us at contact@next4our.com.

  2. Include your order number and a description of the issue.

  3. Attach clear photographs if your item is damaged, defective, or incorrect.

  4. Wait for our response and further instructions.

We will review your request and inform you of the available resolution.

Please do not send any products back without contacting us first.

4. Refunds

If your refund request is approved, your refund will be issued to the original payment method used for the purchase, unless applicable law requires otherwise.

Refund processing times may vary depending on your payment provider or financial institution.

We will notify you once your refund has been processed.

5. Lost or Undelivered Orders

If your order has not arrived, please contact us at contact@next4our.com.

We will investigate the shipment and work with our fulfillment and shipping partners to determine the appropriate next steps.

If your package is confirmed lost, we will arrange a replacement or refund where appropriate and in accordance with applicable law.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

If you notice an error in your shipping address, contact us as soon as possible.

Once an order has entered production or been shipped, we may not be able to change the address or cancel the shipment.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply to a replacement shipment, where permitted by law.

7. Order Cancellations

Our products are made to order, and production may begin shortly after an order is placed.

If you need to cancel or modify an order, please contact us immediately at contact@next4our.com.

We will do our best to accommodate your request if production has not yet started.

Once production or shipment has begun, cancellation or modification may no longer be possible, subject to your statutory rights.

8. International Orders and Consumer Rights

NEXT4OUR serves customers internationally.

Depending on your country or region, you may have additional rights concerning returns, refunds, defective products, and order cancellations.

For example, certain customers may have a legal right to cancel an online purchase within a specified period.

These rights may apply even when our standard policy does not otherwise accept returns.

Our policy does not exclude or restrict any rights that cannot legally be excluded or restricted under applicable consumer protection laws.

9. Contact Us

If you have any questions about our Return and Refund Policy or need assistance with an order, please contact us:

NEXT4OUR Customer Support

Email: contact@next4our.com

Website: https://next4our.com

We are happy to help you with any questions or concerns regarding your purchase.